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1. How often am I billed for water / sewer service?

You are billed quarterly for your water / sewer usage.

2. How often are meters read?

Residential and commercial accounts are read every 90 days.

3. What happens if my bill is not paid by the due date?

If your bill is not paid by the date due shown on the bill, a late fee of 5 percent of the outstanding balance will be added to your bill.

4. Why has my bill amount increased? My usage has not.

Your bill may be higher as a result of the increased rates. However, if your bill is unusually high, you may have a plumbing problem such as a leak.

5. I suspect my high bill is due to a plumbing problem.

You are responsible for fixing leaks and plumbing problems within the home or business plumbing system. Report the problem to Water Billing at 708-687-4050, ext. 1022 as soon as possible.

6. Should I continue to pay my bill if my meter is not functioning properly, I am disputing a balance or I have an adjustment pending?

Yes. You can work with Water Billing to determine what a normal bill is for you, and pay this amount each month.

7. Where can I pay my bill?

Water bills can be paid online (go to homepage and click Online Payments) or at the City Clerk's Office at City Hall, 15440 S. Central Avenue. A night drop box is available for payments after hours.

8. Will I have to pay to have my service reconnected if it is cut off due to non-payment?

Yes, you must pay the balance owed plus a $120 reconnection fee.

9. If my service is cut off and I pay my bill, how soon will service be reconnected?

Service is generally restored within 24 hours of receipt of payment. Please be advised that all taps should be in the off position. Water Department personnel will not restore service if an adult is not home in a residence or business.

10. Can I turn my water service on?

No. This is illegal. If we detect that you have restored your own service, you will be shut off and legal action may be taken to prosecute for theft of service.

11. How do I stop my water service?

Call Water Billing at 708-687-4050, ext. 1022.

12. How do I determine if I have a leak?

Make sure all the water is off in your home (no washing machine or dishwashers running). Go out to your water meter in the ground, remove the lid and see if the dial is moving. If the dial moves at all, and you are sure the water is not on, then there is a leak somewhere in your plumbing between where it starts at the meter and your home. If you have a crawl space, be sure to check there also.

13. How do I report a leaky or broken meter?

Call Water Billing at 708-687-4050, ext. 1022

14. Still need help?

We are here to help. Please call Water Billing at 708-687-4050, ext. 1022.