Why should I call the Public Works Department first?
The Public Works Department will immediately send someone to your home to check the city's main sanitary sewer for a blockage. If the city's main is blocked, the Public Works Department will clear it at no expense to you. If you call a plumber before you call the Public Works Department, the plumber's fee will be your responsibility even if the blockage is in the main sewer.

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1. What do I do if sewage backs up in my home?
2. Why should I call the Public Works Department first?
3. What if the cause of the backup is not in the main sewer?
4. Is the cost of clearing a blockage in the service line the homeowner's responsibility?
5. Do backwater valves help prevent sewage backing up into my basement?
6. Could an overhead sewer help prevent sewage backing up into my home?