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1. Why do pavements crack?
2. What is crack seal?
3. Why crack seal?
4. When do streets receive crack seal?
5. Is it safe?
6. Will access to my street be affected?
7. Why shouldn't I water my lawn or wash my car?

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1. What are the times for curfew?
2. What are your hours of operation?
3. Who do we contact for tours of your police station?
4. What department should we contact regarding proper installation of a car seat?
5. How do we contest a parking ticket?
6. Can I pay my parking ticket at the dispatch center?

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1. What if I don't want to be in the program?
2. I am located in Oak Forest's city limit, have already switched to another ARES, but would like to join the program. Can I do this?
3. Why is the city doing this?
4. Are other municipalities doing this?
5. How can Oak Forest get lower rates than ComEd?
6. What is the current ComEd rate?
7. How will the new supplier's rate compare with the ComEd rate under ""Electric Supply Services"" on my bill?
8. Will I get two bills, one from ComEd and another from the new supplier?
9. Will that affect my ComEd electric service?
10. Whom do I call if I have service problems?
11. How will I know if I am saving money?
12. Will the new FirstEnergy rate change?
13. I am on ComEd's residential space heating rate of 5.073 cents per kWh. How do I benefit?
14. If I opt out now, can I change my mind later?
15. If I am automatically enrolled in the program now, can I leave the program at any time?
16. When can I expect to begin saving money?
17. What is ComEd's 12-month ""stay"" requirement?
18. Who is the new supplier?
19. I already have electric service with this supplier at a different rate. How can I join the aggregation program to get this new, lower rate?
20. I am enrolled in low-income assistance program. Will that be affected?
21. I'm on ComEd's budget billing plan. Will that change?
22. What if the ComEd rate drops below the City's contracted rate at some future time?
23. What is the downside of the program?
24. Will someone come to my home or call to sign me up?
25. Will ComEd's viability be threatened by the loss of all these accounts?
26. Will ComEd raise its rates?
27. What happens if I move?
28. How is the city able to get such low rates?
29. Is my electric supply at greater risk now that deregulation has opened markets to many new suppliers?
30. Will my utility tax decrease?
31. Does the energy supply include renewable "green" energy sources?

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1. What is considered a personnel complaint?
2. What type of complaints will not be taken?
3. Who is responsible for investigating complaints?
4. Will the Police Department Employee be told about the complaint?
5. How long will the investigation take?
6. Will I be told how the complaint was resolved?
7. What if the allegation/complaint turns out to be false?

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1. Is my information confidential?
2. What is the community survey about?
3. Who is funding and supporting this project?
4. Why should I participate?

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1. Is red light running really that big a problem?
2. How can red light traffic cameras help?
3. Why can't the police monitor intersections instead?
4. What about my privacy? Will I be photographed every time I go through an intersection?
5. Does someone double-check the photographs before drivers are ticketed?
6. How much does it cost?
7. Is this just a way for the city to make money?
8. Do red light cameras have a positive track record?
9. How do other communities feel about red light cameras?

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1. How are the streets selected for the program?
2. Why does the city replace curbs in front of some driveways, but not in front of all driveways?
3. Why does the city replace some driveway aprons, but not others?
4. Can I pay to have my driveway apron replaced as part of the road program?

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1. What is a sewer tap?
2. What is a service line?
3. What is municipal sewage?
4. What is a sanitary sewer system?
5. What is an outfall sewer?
6. What happens when I request service from the Public Works Department?
7. Why does the city research easements on my property when handling my sewer repair problems?
8. How are repair requests prioritized?
9. What should a customer do when a sewage backup occurs in the home/yard, etc.?
10. Who is responsible for cleaning up sewage spills, overflows, etc.?
11. Still need help?
12. Do all insurance companies cover sewer back ups?

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1. What do I do if sewage backs up in my home?
2. Why should I call the Public Works Department first?
3. What if the cause of the backup is not in the main sewer?
4. Is the cost of clearing a blockage in the service line the homeowner's responsibility?
5. Do backwater valves help prevent sewage backing up into my basement?
6. Could an overhead sewer help prevent sewage backing up into my home?

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1. What is a storm water inlet?
2. What is a storm sewer?

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1. How often am I billed for water / sewer service?
2. How often are meters read?
3. What happens if my bill is not paid by the due date?
4. Why has my bill amount increased? My usage has not.
5. I suspect my high bill is due to a plumbing problem.
6. Should I continue to pay my bill if my meter is not functioning properly, I am disputing a balance or I have an adjustment pending?
7. Where can I pay my bill?
8. Will I have to pay to have my service reconnected if it is cut off due to non-payment?
9. If my service is cut off and I pay my bill, how soon will service be reconnected?
10. Can I turn my water service on?
11. How do I stop my water service?
12. How do I determine if I have a leak?
13. How do I report a leaky or broken meter?
14. Still need help?